Accessibility Statement
Neon Credit is committed to ensuring digital accessibility for all users.
Our Commitment
At Neon Credit, we are committed to making our website and mobile applications accessible to all users, including those with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Accessibility Features
Our website includes the following accessibility features:
- Clear and consistent navigation throughout the site
- Alternative text for images and graphics
- Keyboard navigation support for all interactive elements
- Sufficient color contrast for text readability
- Resizable text without loss of functionality
- Screen reader compatibility
- Captions and transcripts for video and audio content
- Forms with clear labels and error messages
Ongoing Efforts
We continuously work to improve the accessibility of our digital platforms. Our efforts include:
- Regular accessibility audits and testing with assistive technologies
- Staff training on accessibility best practices
- Incorporating accessibility into our design and development processes
- Seeking feedback from users with disabilities
- Partnering with accessibility experts and organizations
Assistive Technologies
Our website is designed to work with common assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Third-Party Content
While we strive to ensure accessibility across our entire website, some third-party content or external links may not be fully accessible. We are working with our partners to improve accessibility across all integrated services.
Feedback and Support
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Accessibility Team
Email: accessibility@neoncredits.online
Phone: 1-800-PAY-UNION (TTY available)
Mail: Neon Credit, Accessibility Department, [Address]
We aim to respond to accessibility feedback within 5 business days and will work with you to provide the information, service, or assistance you need in an accessible format.
Alternative Access
If you are unable to access any portion of our website due to a disability, please contact us. We will work with you to provide the information or service you seek through an alternate communication method that is accessible for you, consistent with applicable law.
Formal Complaints
If you wish to report a complaint about our website's accessibility or request information in an alternative format, you may contact our Accessibility Team using the information provided above. You may also file a complaint with the U.S. Department of Justice or your state's attorney general.